The Central Maine Healthcare Patient and Family Advisory Council (PFAC) partners patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience. Patient and family advisors, representing the collective voice of all patients and families, collaborate with Central Maine Healthcare to achieve its goal of providing the highest quality patient-centered care to every patient, every time.
What should I expect as a member of the Patient and Family Advisory Council?
The participation of patients and family members on the CMH Patient & Family Advisory Council is very important to enhancing the quality of the healthcare experience. As a council member, you are invited to:
- Represent the CMH mission/vision/values and service standards.
- Follow all privacy requirements according to state and federal law (see HIPAA).
- Share your healthcare experience with other advisors and CMH team members at monthly meetings held both in-person and virtually.
- Utilize open communication and willingness to offer both positive and negative comments in a respectful way.
- Participate in group discussions to talk about ideas for how CMH can improve its care, quality, safety, and services.
- Be respectful of the unique background and perspective of each individual member.
- Provide insight from the patient and family perspective about CMH’s policies, care practices, and patient education materials.
- Identify patient and family needs and concerns.
- Serve on subcommittees and quality workgroups to help bring the patient and family perspective to these efforts.
- Encourage and support patient-centered care across the system.
To learn more about the Patient and Family Advisory Council, see below.
Submit your interest today
If you are interested in becoming a council member, please complete the form below.
Once we have received your form, a member of our team will contact you to continue the process, which includes a meet and greet.
For questions please contact:
Ashley Ellis, System Manager Patient Experience
ashley.ellis@cmhc.org