CMH hospitals and physician practices are back online.
If you are experiencing a medical emergency, our Emergency Department is open, or call 911.
For the most updated information see below:
A CMMC Pharmacy phone update
All pharmacy phone lines are working normally. We look forward to hearing from you.
A message about the CMMC Pharmacy phones
We are aware of intermittent issues with the phones at the CMMC Pharmacy this afternoon. Our information technology team is hard at work to resolve the issue. Our switchboard is standing by at CMMC to assist you if you cannot connect directly. That number is 207-795-0111
Good news for our patients: restoration of systems
On Monday we announced Central Maine Healthcare is back online! We are excited to reach this milestone. Please continue to follow us on social media or link to this news feed from the orange banner at the top of our normal webpage for the most up-to-date information. We will continue to keep you informed. Website: Our normal website is online at www.cmhc.org. From the website, you can easily link to the patient portal, find providers and locations, schedule appointments…
Read more… Good news for our patients: restoration of systems
A message to our community
Dear patients and friends of Central Maine Healthcare, I am pleased to share that our systems have been fully restored following the recent system outage. I know this disruption affected many of you, and I am deeply grateful for your patience and understanding. I fully acknowledge that this event created difficulty for many of our patients and families. The interruption of access to your care team, the patient portal, appointment scheduling, obtaining prescriptions and lack…
A message to our cancer patients receiving radiation therapy
At the Cancer Care Center at Central Maine Medical Center, our state-of-the-art Varian TrueBeam linear accelerators deliver radiation therapy with speed, precision and advanced technology—targeting tumors effectively while minimizing exposure to surrounding healthy tissue. This leading-edge equipment depends on sophisticated computer systems to operate with accuracy, safety and reliability. We know that the Cancer Care Center is one of only a few sites in Maine for this type of radiation therapy and getting online was…
Read more… A message to our cancer patients receiving radiation therapy
A message to our patients about the “Contact Us” form
We continue to restore normal operations following our recent system outage. With most of our practices and locations now fully reachable by phone, we are retiring the “Contact Us” form from our temporary website. Nearly 600 patients used the form to schedule or reschedule appointments, request prescription refills, and get assistance during the outage — and we’re grateful it helped us stay connected when phones were down. Now, the best way to reach us is…
Read more… A message to our patients about the “Contact Us” form
A message from Central Maine Healthcare about phone calls from our team members
Our information technology teams are moving swiftly toward full restoration of our systems and schedules. Patients may receive phone calls from our team. These calls are an important part of reconnecting with you—whether it’s to confirm a routine appointment, discuss lab or imaging results, or reschedule an elective surgery. Our team may ask you to confirm information, like your full name, date of birth, or insurance details. We will never ask for your Social Security number. We encourage you to take these steps if…
Read more… A message from Central Maine Healthcare about phone calls from our team members
A message from Michael Berlowitz, MD, Chief Medical Officer, Chief of the Central Maine Heart and Vascular Institute
Since the system outage on June 1, our physician and clinical teams have remained fully committed to providing safe, high-quality care for our communities. We quickly activated our established downtime procedures, shifting from computer to paper systems, ensuring patient care continued with minimal interruption. Many of us remember well the days of paper charts and few computers. Throughout our emergency departments, operating rooms, and physician practices, we have continued to care for patients at a high…
Information technology and phone update
The Central Maine Healthcare information technology team, along with a team of national healthcare experts, continue to assess the restoration of our systems after the reported outage on June 1, 2025. While we do not have a clear timeline for full restoration of our systems, servers and computers, we will continue to provide updates as they become available. Almost all phone lines have been restored. Patients can contact all hospitals and most physician practices. There…
A message about your prescriptions
What if I need a prescription? If you need a new prescription or a refill, please call or visit the doctor’s office where you are regularly seen. Your doctor’s office can be reached at their usual office number. Your call will be answered by our caregiver team, and they will be glad to speak with you. If you are having difficulty getting through to us by phone, please call the hospital switchboard at 207-795-0111 and…
A message for all Central Maine Healthcare patients about appointments and medical records
Text and email reminders for appointmentsWe cannot currently send email or text reminders to patients. In some cases, we have been able to find schedules and call patients to remind them of appointments, but this varies by location and day. If you are on the myHealthlink patient portal, your appointments will be visible there. Once we are back on the network, this service will resume as soon as possible. Appointment cancellationsIf an appointment is cancelled,…
A message for patients at the Topsham Care Center
The Topsham Care Center phone is now accepting calls at 207-798-6300.
Read more… A message for patients at the Topsham Care Center
Update on system outage at Central Maine Healthcare
Team members at Central Maine Healthcare are working tirelessly to restore systems and have made significant progress since the outage began early last week. Many phone lines have been restored, with 12 more added today. We are able to accept patient calls at Central Maine Medical Center, Bridgton Hospital and Rumford Hospital and primary care practices, all of which are busy treating patients. Our information technology team has been augmented with national healthcare IT experts who continue to work…
Read more… Update on system outage at Central Maine Healthcare
An update for our CMMC patients:
We have limited phone connectivity at many of our practice and hospital locations today. We welcome you to call the main line for the location you are trying to reach. If you are unable to reach us by phone, you can visit us in person or call our main line at CMMC 207-795-0111.
An update for CMMC, Bridgton Hospital, Rumford Hospital and all physician and practice locations:
If you need a prescription refilled, please bring the most recent bottle or container with the prescription label on it with you, or have it available when you call us. This will make identifying the details of your prescription easier and enable us to help you faster.
A message from Steven G. Littleson, DBA, President and CEO
While we continue to work hard to bring our systems back online, our hospitals continue to treat patients in our emergency departments, admit critically ill patients to our ICU, and see patients in all of our physician practices. We are prioritizing restoring services to certain outpatient diagnostic services and our retail pharmacy, which have limited capability. We will keep our patients and the public up to date.
Read more… A message from Steven G. Littleson, DBA, President and CEO
An update for our Bridgton Hospital patients:
If you are experiencing a medical emergency, our Emergency Department is open or call 911. Our phone lines are now open at Bridgton Hospital at 207-647-6000. Our team is standing by to take your calls. Having difficulty reaching our medical group practices? Most of our clinics or physician practice locations are open. We welcome your visit during regular business hours. The phone lines at North Bridgton Family Practice and Walk-In Clinic are now open at…
An update for our Central Maine Medical Center patients:
If you are experiencing a medical emergency, our Emergency Department is open or call 911. Having difficulty reaching Central Maine Medical Center or our medical group practices? Most of our clinics or physician practice locations are open. We welcome you to visit during regular business hours. If you are visiting our lab or medical offices and have your lab order or appointment letter, please bring it with you for faster service. MyHealthlink, our patient portal,…
Read more… An update for our Central Maine Medical Center patients:
An update for our Rumford Hospital patients:
If you are experiencing a medical emergency, our Emergency Department is open or call 911. Our phone lines are now open at Rumford Hospital at 207-369-1000. Our team is standing by to take your calls. Swift River Family Medicine patients can now call 207-562-4226. All clinics and physician practice locations are open. We welcome your visit during regular business hours. If you are visiting our lab or medical offices and have your lab order or…
Central Maine Healthcare is experiencing a disruption to our computer and phone systems. We are actively working on a resolution.
On June 1, 2025, technicians monitoring the information systems at Central Maine Healthcare identified unusual activity within the system’s computer software. In response, they immediately secured and shut off all information technology applications and hardware, including network servers and phone systems. Central Maine Medical Center, Bridgton Hospital and Rumford Hospital are receiving and treating patients, and all physician offices and outpatient sites remain open. The hospitals and physician offices will be informing patients if elective…